Terms and conditions
for orders from across Europe.
1. Seller Information
This e-commerce site is managed by:
Cascina Alberona
Azienda Agricola Ferraris Luigi
P. IVA: 01266520186
Address: Cascina Alberona 230 – 27036 Mortara (PV) – Italia
Cascina Alberona is a farm that produces and sells directly the products of its own supply chain, in keeping with local traditions and standards of quality.
2. Subject matter of the contract
These terms and conditions govern the online sale of food products, including rice and rice products, via the website.
This offer is restricted to end consumers (natural or legal persons).
3. How to purchase
To place an order, the user must:
– select the products and add them to your basket
– enter the required details
– choose your payment method
– confirm the order
Before confirming, the user can check and edit the details they have entered.
4. Conclusion of the contract
The contract is deemed to have been concluded when:
– the user receives an order confirmation email
– contenente il riepilogo dei prodotti acquistati
Cascina Alberona reserves the right to refuse or cancel orders in the event of:
– incomplete or inaccurate details
– products being out of stock
– payment issues
5. Prices
All prices are quoted in euros (€) and include VAT where applicable.
Shipping costs are clearly stated before the order is completed.
6. Payment methods
The following payment methods are accepted:
– Credit/debit cards
– PayPal
– Bank transfer (where available)
– Cash on delivery
Payment must be made at the time of ordering.
7. Product availability
Products are available while stocks last.
In the event of unavailability, even partial:
– the customer will be informed promptly
– they may choose between a refund or a replacement
8. The nature of food products
The products sold by Cascina Alberona are foodstuffs produced from agricultural produce.
Therefore:
– they may vary naturally in colour, shape or size
– they must be stored in accordance with the instructions on the packaging
– they have a use-by date
Cascina Alberona guarantees the quality and traceability of its products throughout the supply chain.
9. Dispatch and delivery
Deliveries are made throughout Italy via selected couriers.
– Delivery times are generally between 2 and 5 working days
– Delivery times may vary for reasons beyond the seller’s control
Upon delivery, the customer is required to check:
– that the parcel is intact
– that there is no obvious damage
Any irregularities must be reported immediately.
10. Right of withdrawal
Under Legislative Decree 206/2005, customers have the right to cancel their order within 14 days of delivery.
See our returns page.
11. Liability
Cascina Alberona non è responsabile per:
– misuse of products
– improper storage
– delays caused by the courier
– events of force majeure
12. Processing of personal data
Personal data is processed in accordance with EU Regulation 2016/679 (GDPR).
For further information, please refer to the Privacy Policy.
13. Governing law and jurisdiction
These terms and conditions are governed by Italian law.
In the event of any dispute, the competent court shall be that of the consumer.
14. Changes to the terms and conditions
Cascina Alberona reserves the right to amend these terms and conditions at any time.
The changes will take effect upon publication on the website.